Our Commitment to Quality
Quality has been defined as “superiority of kind”. It is what favorably distinguishes us among competitors and colleagues. We believe Quality can be measured in terms of degrees of excellence and as an employee-owned company, we are committed to delivering, sustaining and expanding quality at every level. The Q100 program is the tool we use to ensure quality 100% of the time with our Revenue Cycle Management (RCM) Financial Professional Managed Services.
Serving a National Client Base
Interim Leadership Solutions
Quality is not only recognizable, it is also measurable. The objective of Q100 is to provide ongoing quality definition and measurement in a format that enables us to confirm that we are meeting customer performance standards including RCM and financial KPIs.
Quality is defined through collaboration with our clients. While certain aspects of quality are constant, others are client specific. Consequently, a customized set of quality metrics is established upon commencement of each engagement that blends constant metrics with client specific ones. These are documented in measurable terms and performance is managed accordingly to ensure that these standards are met or exceeded.
How Q100 Works
Our commitment to quality and our capacity to deliver quality is enabled by our hiring practices:
We do not Hire People because they Can do the Job…We Hire them because they are GREAT at it.